jF
johan F
1 reviews | Active since Mar 2009
31 Aug 2015, 14:02
No feedback on complaint
I have logged a complaint with No.*** during July 2015 with regards to missing airtime. I have since phoned once to get feedback but I was told that it was under investigation but nobody provides feedback with the progress.
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 11:11Hello lafras19,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your airtime was depleted as you were roaming with that number.
Regards
Rajesh
REQ:***
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your airtime was depleted as you were roaming with that number.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 11:11
Official
Hello lafras19,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your airtime was depleted as you were roaming with that number.
Regards
Rajesh
REQ:***
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your airtime was depleted as you were roaming with that number.
Regards
Rajesh
REQ:***
Best regards,