No feedback on Claim its been 3 weeks #***

Hi there <br> <br> I hope you are well :)<br> <br> On the 28th of Nov I took my phone into the MTN repair center on Allendale rd, the ref is ALWIC***, They then requested me to get in touch with my insurance to have they pay out, I handed in my claim and to this day have not received any feedback as to weather the claim was approved or not, Its has been hell getting hold of MTN, being on hold for atleast 1 and a half hours only for a consultant to act like they cant hear me and hang up on me or just hold till my cellphone battery dies.<br> <br> Kindly advise me on what is going on, you have my details why cant I be notified via email or on the contact numbers supp****.<br> <br> This has been a very frustrating experience to which I still have no idea what is happening.<br> <br> My claim ref is #***<br> <br> Please get back to me