No feedback on bundle cancellation request
<p>I've logged a request to customer services (Reference Number: ********** 9) to cancel old (from 2011 & 2013) recurring data bundles from my contract on 2016/06/21. Matamela Rat****anda responded and requested of my contract/account/security details which I have supp**** the same day. After that I've had no response/confirmation at all regarding my request - even after sending follow-up enquiries on 2016/06/23 and 2016/06/24.</p> <p> </p> <p>From what I can see on mycontract.mtn.co.za the bundles are still active (no Expiry date).</p> <p> </p> <p>Please assist A.S.A.P. so the bundles can be stopped before the end of the month otherwise I will insist they be reversed and refunded.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has already been logged by customer care agent with the below request number. Kindly allow the process to be completed to advised the outcome for credit to be passed.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has already been logged by customer care agent with the below request number. Kindly allow the process to be completed to advised the outcome for credit to be passed.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,