DJDC
Deborah Jean De Coning
1 reviews | Active since May 2010
05 Sept 2017, 12:57
No feedback on Billing Dispute
I received a very high account for August 2017 - being charged out of bundle rates for data. I lodged a dispute at the call centre and received the excel spreadsheet showing that the data was used from the SIM card of my phone. When I requested a URL report - it all came to a dead end. I have reference numbers galore and my emails to the person concerned have been unanswered. This is not good enough. I need the common courtesy of a response so that the the dispute can be investigated and settled to my satisfaction. No response to a Facebook Inbox either.
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Replies (2)DJDC
Deborah Jean De Coning's updateReviewer Update
11 Sept 2017, 09:52Dear @Alice van der Merwe
I have still not received any response in the form of a solution to my problem. I am requesting a URL report for the account in dispute. This has not materialised. It is now 4 weeks that I have been pushed from pillar to post with no resolution. "We have sent the request to Rabelani Tshivhase to send to you the URL report for the extra data usage on the August 2017 invoice." This has not happened yet. Kindly help me by addressing this problem.
DJDC
Deborah Jean De Coning's update11 Sept 2017, 09:52
Reviewer Update
Dear @Alice van der Merwe
I have still not received any response in the form of a solution to my problem. I am requesting a URL report for the account in dispute. This has not materialised. It is now 4 weeks that I have been pushed from pillar to post with no resolution. "We have sent the request to Rabelani Tshivhase to send to you the URL report for the extra data usage on the August 2017 invoice." This has not happened yet. Kindly help me by addressing this problem.
DJDC
Deborah Jean De Coning's updateReviewer Update
19 Sept 2017, 14:13Dear @Alice van der Merwe I have still not received any response in the form of a solution to my problem. I am requesting a URL report for the account in dispute. This has not materialised. It is now 5 weeks that I have been pushed from pillar to post with no resolution. "We have sent the request to Rabelani Tshivhase to send to you the URL report for the extra data usage on the August 2017 invoice." This has not happened yet. Kindly help me by addressing this problem.
DJDC
Deborah Jean De Coning's update19 Sept 2017, 14:13
Reviewer Update
Dear @Alice van der Merwe I have still not received any response in the form of a solution to my problem. I am requesting a URL report for the account in dispute. This has not materialised. It is now 5 weeks that I have been pushed from pillar to post with no resolution. "We have sent the request to Rabelani Tshivhase to send to you the URL report for the extra data usage on the August 2017 invoice." This has not happened yet. Kindly help me by addressing this problem.