SD
Sinenhlanhla D
1 reviews | Active since May 2015
15 May 2015, 11:13
NO feedback on an insurance claim
I lost my cell phone in March 2015 and I submitted an insurance claim with MTN insurance on 20 April 2015, I have tried numerous times get feedback from both the customer care department and the insurance department with regards to my claim and to date nobody has contacted me to confirm that my claim is being processed, each time i call 808 I am told that someone will contact me and I have not received a call or an email in response to all the mails I have sent.<br> <br> I have been sitting for two months now without a cellphone but I have been paying all my contract and insurance premiums to date. This is VERY poor service from MTN and I am a very dissatisfied customer.
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MTN South Africa's replyOfficial
15 May 2015, 14:46Hello sned,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Warm regards,
MTN Service Provider
Ref: USD REQ:***
MTN South Africa's reply15 May 2015, 14:46
Official
Hello sned,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome
Warm regards,
MTN Service Provider
Ref: USD REQ:***