No Feedback, No Service, Call Center Call Drops after 1h30....

<p>I think its quite easy for MTN Insurance to deduct that monthly insurance fee from my account, but when it comes to service delivery...Non-Existent!</p> <p> </p> <p>Searching around on the internet, I've discovered that people are actually getting feedback and service by posting through Hellopeter, and not from the MTN channels directly...It looks like the normal response time from MTN here is about 16 Hours - I have been waiting for 14 days by dealing directly!</p> <p> </p> <p>After 1h30 on the support number the call gets dropped. Im on attempt number 2, and will just keep my cellphone charged...</p> <p> </p> <p>I am still waiting for MTN Insurance to get back to me regarding a claim that was emailed through 2 weeks ago on 17/11/2016 . No collection date, or any communication has even started yet.</p> <p>Confirmation of receipt was given - Reference Number ********** 1.</p> <p>Today I have sent another email - Reference Number ********** 9. I have also logged a complaint on the MTN website.</p> <p>Tomorrow I am approaching the ombudsman and other parties as listed on the MTN site - so I have tried all options.</p> <p> </p> <p>MTN your speedy reply and Immediate service delivery will be apprecaited...I have been waiting for 14 days...Lets see if I can get feedback here in 16 Hours...</p>