SH
Sanjay H
1 reviews | Active since Dec 2011
27 Aug 2015, 12:31
No feedback, no service
I have sent multiple e-mails requesting:<br> 1. Reasons for increased costs on my contract account - way above the norm. I have always had a healthy credit balance, yet MTN is unable to provide me with reasons.<br> 2. Details on what has happened to my credit balance on my prepaid account - this credit balance is now \0"with no explanation from MTN"
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 15:50Hello San4,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised of the : The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. - See more at: http://www.mtnblog.co.za/2015-rate-changes
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised of the : The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. - See more at: http://www.mtnblog.co.za/2015-rate-changes
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply14 Sept 2015, 15:50
Official
Hello San4,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised of the : The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. - See more at: http://www.mtnblog.co.za/2015-rate-changes
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised of the : The revised pricing will be effective from 13 May 2015 and will be applicable to both existing and new contract subscribers. - See more at: http://www.mtnblog.co.za/2015-rate-changes
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***