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charlene I
1 reviews | Active since Dec 2015
03 Dec 2015, 14:09
no feedback/ no response
I have logged a call on the 20th October at MTN coverage to come and see why I do not have any coverage at home. I have waited the 96 working hours, no response. Then I logged a complaint on MTN complaint line, waited the 5 working days, it is now nearly 2 months I still had no response or any thing from MTN. I can't complain about their service as there is none!
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Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 12:06Hello charlenei@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2015, 12:06
Official
Hello charlenei@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,