1 reviews | Active since Sept 2016
No Feedback, No Product, No Delivery!!!
<p>On 10/07/2017 I was contacted by an agent from Mondo, call centre representing MTN stating that I am due for an Upgrade. This was convenient seeing that I had to Upgrade my total package. I accepted the Upgrade + a New Matte Black Iphone 7. The agent that contacted me assured me a speedy delivery. The Upgrade towards my MTN bundle and Contract was done immediately without any problems, but needless to say it is 4 weeks later and I have still not received my New Matte Black Iphone 7. I tried to make contact to find out if everything has been processed as it should have via phone and email, but have never received any response. I have spoken to MTN directly about my concerns but with no luck they only gave me the phone number of Mondo, and when I call I never get any answer and wait forever on the line. When I eventually got an answer from Mondo they confirmed that there was a problem with my GOLD Iphone 7 – I specifically stated that I want a Matte Black Iphone 7, and that everything will need to be cancelled and redone if I want the product I will be paying for!!! This is unacceptable. To this day I have still not received any Iphone 7.</p> <p>One will expect that "professional" company such as MTN will implement better processes to prevent bad service with no feedback. Fact of the matter is that I would like to get my NEW Matte Black Iphone 7 as promised by MTN via the Mondo call centre they utilize.</p> <p>Will MTN and MONDO help me and act as the professional companies they claim to be and solve this problem!!??</p>