GC
Geneveve C
1 reviews | Active since Feb 2015
09 Feb 2015, 22:22
NO FEEDBACK & NO FIXED PHONE AFTER 2 MONTHS
I have a contract with MTN.On 26/11/2014 I took my phone in to be repaired,as the screen was blank.I was advised it would take up to 10 days.On 21/12/2014 I went into MTN,The Glen &
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 20:29Hello GenTC,
We are truly sorry for the inconvenience caused and for the delay with the booking. It is not our intention to have dissatisfied you in any way.
We've now contacted our High Volume Repair Centre team to assist with locating the booking that was done for your cell-phone.
The hold up with the repair could possibly be with spares having been ordered and they are awaiting delivery thereof, however we cannot confirm the exact reason until we have traced the booking.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the booking. It is not our intention to have dissatisfied you in any way.
We've now contacted our High Volume Repair Centre team to assist with locating the booking that was done for your cell-phone.
The hold up with the repair could possibly be with spares having been ordered and they are awaiting delivery thereof, however we cannot confirm the exact reason until we have traced the booking.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Feb 2015, 20:29
Official
Hello GenTC,
We are truly sorry for the inconvenience caused and for the delay with the booking. It is not our intention to have dissatisfied you in any way.
We've now contacted our High Volume Repair Centre team to assist with locating the booking that was done for your cell-phone.
The hold up with the repair could possibly be with spares having been ordered and they are awaiting delivery thereof, however we cannot confirm the exact reason until we have traced the booking.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the booking. It is not our intention to have dissatisfied you in any way.
We've now contacted our High Volume Repair Centre team to assist with locating the booking that was done for your cell-phone.
The hold up with the repair could possibly be with spares having been ordered and they are awaiting delivery thereof, however we cannot confirm the exact reason until we have traced the booking.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***