CO
Chris O
1 reviews | Active since Sept 2015
10 Jan 2016, 20:06
No Feedback/No Corperation
I Chris Oosthuizen launch a complain regarding a bill of R 25000.00 after my wife's phone was ****** in September 2015. I already put my complain twice on Hello Peter and MTN was quick to phone me with a lot of promises to solve the problem but believe me up to today nothing happen and nothing was sorted out. I make a lot of phone calls to Veronica she also promise to solve the problem again up to today nothing happen. We supply all the documents which was requested to MTN. I am really fat up with the situation because we speak about a lot of money. I am also frustrated the way I am being treated by MTN customer service that they are taking 6 months and nothing happen to my complain not even give me feedback.
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Replies (1)
MTN South Africa's replyOfficial
14 Jan 2016, 12:37Hello Chris111,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on the account it shows that you have been informed that the sim was only reported after the charges were incurred.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on the account it shows that you have been informed that the sim was only reported after the charges were incurred.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply14 Jan 2016, 12:37
Official
Hello Chris111,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on the account it shows that you have been informed that the sim was only reported after the charges were incurred.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the notes on the account it shows that you have been informed that the sim was only reported after the charges were incurred.
Regards
Thabelo
REQ:***
Best regards,