NO FEEDBACK MTN

I RECENTLY APP**** FOR A CELLPHONE CONTACT WITH MTN, HOWEVER AFTER THE APPLICATION THEY SAID SOME ONE WILL CONTACT ME BUT IT NEVER HAPPENED. I ALSO SEND AN EMAIL REQUEST TO THE FOR ASSISTANCE AND AGAINT THEY SAID I WILL BE INFORMED AS THE APPLICATION STATUS IS PENDING. WHY CANT THEY JSUT SAY YES OR NO? DO KEEP CUSTOMERS HANGING.