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Paul B

1 reviews | Active since Nov 2016

30 Mar 2021, 14:51

No feedback, incorrect usages on contract

Utterly terrible service!

My MTN Contract is Top Up contracts with closed lines, meaning, no purchases can be made on the contract or out of bundle costs can be incurred. My account is R897 every month.

However, this month, I received a statement for R1521.70.

I immediately phoned MTN after receiving this statement concerning this amount. I was given a reference number for the dispute and was told that I as the client should phone them back for feedback after receiving a certain sms. This was 15 March. Yesterday, 29 March I phoned mtn again as I received no messages whatsoever, only to be told that I should phone them again later for feedback as she is sending the enquiry again. I asked for a call back before 12 yesterday and received no correspondence whatsoever.

I will not pay for something that I did not use. MTN needs to get this matter sorted as soon as possible.

0
Replies (3)
PB
Paul B's update01 Apr 2021, 10:11
Reviewer Update
This is totally unacceptable.... Still no feedback......
PB
Paul B's update06 Apr 2021, 09:58
Reviewer Update
Still no feedback
PB
Paul B's update16 Jul 2021, 09:52
Reviewer Update
Guess what... NO FEEDBACK AS YET!!!! Since March every two weeks, my contract gets suspended. I am on the line now AGAIN with MTN for more than an hour already and they cant seem to find any logged queries. I am being told I skipped a payment for the month of June and that is why my line is suspended.... I made a payment on 1 July to MTN as I may pay up until the 2nd of each month. Since April I have been paying more than I am supposed to as per my signed contracts, but still my lines gets suspended....