No feedback in regards with my complaint

So thus far there has been no feedback from MTN on my previous complaint since the 7th of April (see below response). Another problem I have is that I phoned numerous times about my number showing private number and have been told twice it is fixed which is still not fixed.<br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 16:03:12 | Thu 7 Apr 16<br> Hello Andelenevr,<br> <br> Thank you for bringing this matter to our attention.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> Kindly be advised that we have escalated the matter to the relevant management team for urgent attention and to contact you back with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.<br> <br> Kind Regards,<br> Zukiswa<br> REQ:*** <br>