1 reviews | Active since Jul 2010
NO FEEDBACK IN 3 MONTHS!!!
On 10 March 2015 I logged a query regarding signal/coverage and was assigned *** which was then escalated and ref SMC/*** was allocated on 13 March 2015 for the tower to be investigated. I was advised that I would be given feedback as soon as possible.<br> To date, over 3 months later I have not had any feedback:<br> - What happens to open queries? or do they just subtly get closed without notifying the client?<br> - Have you recently checked that the technician who was meant to investigate might be stuck on the tower?<br> As mentioned in my original query the signal problem got worse Jan/Feb 2015, clearly there is a problem with your new service provider maintaining your towers.<br> I expect answers as to why I have minimal signal/coverage that I pay my full monthly account for.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***