SM
Sibongile M
1 reviews | Active since Nov 2015
11 Nov 2015, 10:42
No feedback from the MTN Insurance
Good day<br> <br> I'll like to place a complain about and it's Insurance department. For the past 4 months i have been trying to some assistance with my damaged handset, the worst is that we can't take it to the service centres anymore and when you try to call the insurance department their line never goes through. I only got a call once within this 4 months of my query. My phone is never called.
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MTN South Africa's replyOfficial
11 Nov 2015, 12:01Hello mamngoma,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our insurance department for assistance on your claim. The below reference has been provided for escalation.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our insurance department for assistance on your claim. The below reference has been provided for escalation.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply11 Nov 2015, 12:01
Official
Hello mamngoma,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our insurance department for assistance on your claim. The below reference has been provided for escalation.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escaltion has been sent to our insurance department for assistance on your claim. The below reference has been provided for escalation.
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.