ZP
Zain P
1 reviews | Active since Jan 2014
25 Mar 2015, 14:34
NO FEEDBACK FROM TECHNICIAN
Good Day, please note that i contacted MTN on the 29.09.2014 with regards to cellphone reception. The reference smsd to my number was ***. Since the day i called, till today, no one called me with regards to my query. Please can you check the reference number and my query and get back to me. MTN I am very upset. <br> <br> MTN responded as follows:<br> <br> Hello zainp,<br> <br> We are truly sorry for the breakdown in service and for the delayed response to your post.<br> <br> We've had a look at the request that was logged with our Coverage Department and see that there was an issue with 3G connectivity in the area.<br> <br> We've notified the technician that is assigned to the request and request that he contact you directly to come out and assist with the problem.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> Please note that no technician has responded to me or got in touch with me
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MTN South Africa's replyOfficial
01 Apr 2015, 16:14Hello zainp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this to the coverage help desk management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this to the coverage help desk management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 16:14
Official
Hello zainp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this to the coverage help desk management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this to the coverage help desk management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,