GV
Glen V

1 reviews | Active since Mar 2010

28 Jan 2017, 18:33

No feedback from Online Contract Application (Two weeks later)

<p>On Friday the 13th I app**** online for a contract via the MTN website and shortly after doing this I received an automated e-mail to let me know that one of their dedicated agents would contact me to complete my application and yet here I am on the 28th of January still waiting.</p> <p> </p> <p>Now I don't mind if I have to visit a store to complete an application however what I do mind is that the website makes it appear as if you can do this online and then even worse is getting no respone back after all this time to just give me some sort of feedback whether it be "hey, you need to go into a store" or "sorry we're too busy to care about you".</p> <p> </p> <p>The worst is that I was excited about getting a new phone on a contract with an excellent special (the 50GB monthly data was something I was so hoping to pick up) and then also giving the finger to Vodacom but alas it appears as if I'll have to make another plan.</p> <p>Okay that isn't the worst, the worst is hearing (even here on hellopeter) that I'm not the only one to get ignored...it appears as if your website contract application functionality just doesn't actually have anyone servicing the requests logged via it so rather please just disable that functionality so that you don't annoy anyone else.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply06 Feb 2017, 16:38
Official

Thank you for your post.

We apologize for any inconvenience incurred.

The request has been sent to the MTN Direct department for assistance and feedback.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

GV
Glen V's update10 Feb 2017, 14:37
Reviewer Update

Thank you so much for taking the time to correct this. I was called this week to arrange the contract together with the deal that was advertised when I app**** initially and I found out just now that I have just been approved!

Thank you to you and your consultants for taking the time to help me out with this!