No feedback from MTN, Tired of sending me from pil

Dear MTN Management<br> <br> Unfortunately I cannot load the full detail of my enquiry on this page, but I called 808 on the 11.02 -2016 and was told a query will be logged. I then called the person that did my upgrade on the 15.02-16 George at The Boulders Midrand, and he informed me he escalator the query to head office. I then on the 24.02-16 send the customercare an email, the reply which looked like an automated reply as I received the same reply form 2 agents, with no resolution this I got from Vuyokazi and Net****ugulu referring me back to the shop. Well it is Monday 29.02-16 I was at the shop yesterday and George told me that Head office needs to fix my account. <br> I have just send an email back to Net****ugulu, and would like a resolution and feedback on my enquiry. As I am being charged for calls that I did not make and my phones with mtn being softlock due to this. I need a report of the calls I made as per George my phone that was upgraded on the 06.02-16 and only started working the next day 07.02-16 after 12pm, there was calls made from this phone at 03:00am on the 07.02-16 for more than a 1000.00, I would like a report of the call from this phone as I have no record of this.