No feedback from MTN insurance regarding phone

My phone was collected for repairs in Dec 2015. And apparently it was declared BER Beyond Economical Repair. On the 20th Dec 2015 it was returned to Smartphoneplus since it could not be repaired. However no one has bothered to contact me and inform me. The insurance consultant namely Goitsemang Segopele according to Smartphoneplus is the one who is handling my claim. I am unable to get through to the insurance dept since one will always be on hold for over an hour. Its been close to 2 months I am without a phone now but MTN is getting their contract premium from me every month. I need response from MTN ASAP regarding this matter since this is extremely inconveniencing me. <br> <br> I cannot understand the level of incompetence and disregard for clients that MTN operates with. And here they claim to be the best neywork provider in Africa. My experience tells me otherwise. And what irritates me the most is the difficulty to get through to the Insurance call cenntre. Even email are not responded to.<br>