MC
Maxine C
1 reviews | Active since Apr 2015
16 Nov 2015, 10:07
NO Feedback From MTN Insurance
Req: *** dated 10/11/2015 stated that this matter will be send through to Insurance management and be handled as an urgent matter. It's the 16/11/2015 and no feedback. My phone still needs to be checked in to see what the fault is???? Can't wait for my contract at MTN to end so I can move over to a other supplier.<br> <br> So fed up with MTN!<br> <br> When will my phone *** be repaired???
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MTN South Africa's replyOfficial
16 Nov 2015, 12:58Hello Maxine Claassen,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Nov 2015, 12:58
Official
Hello Maxine Claassen,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***