mW
mel W
1 reviews | Active since Jun 2012
08 Jul 2015, 10:00
NO FEEDBACK FROM MTN
we logged a complaint with MTN 01-07-2015 and no one has returned the mail.<br> <br> we have a fixed contract with MTN, now we get an invoice for more then we always pay.<br> we need this sorted out ASAP.<br> we have to wait more then 8 days for someone to get back to us. ON THE EMAIL READ REPORT IT SHOWS THAT OUR EMAIL WAS DELETED ON 06-07-2015 @ 9:38.....WITHOUT ANYONE GETTING BACK TO US!!!<br> <br> we want to know why they are billing us more then agreed???<br> <br> cant someone please get back to us today
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MTN South Africa's replyOfficial
22 Jul 2015, 12:15Hello mel.wi,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that there was an increase in subscription, however we just need to investigate if it was due to the rate changes we have since the 1st of April 2015.
Please click on the link below for more information regarding the rate changes:
http://www.mtnblog.co.za/?x=0&y=0&s=rate+change
We will touch base with you as soon as we've done the investigation around the increase in subscription.
Regards
Tim
MTN Complaints management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that there was an increase in subscription, however we just need to investigate if it was due to the rate changes we have since the 1st of April 2015.
Please click on the link below for more information regarding the rate changes:
http://www.mtnblog.co.za/?x=0&y=0&s=rate+change
We will touch base with you as soon as we've done the investigation around the increase in subscription.
Regards
Tim
MTN Complaints management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 12:15
Official
Hello mel.wi,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that there was an increase in subscription, however we just need to investigate if it was due to the rate changes we have since the 1st of April 2015.
Please click on the link below for more information regarding the rate changes:
http://www.mtnblog.co.za/?x=0&y=0&s=rate+change
We will touch base with you as soon as we've done the investigation around the increase in subscription.
Regards
Tim
MTN Complaints management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that there was an increase in subscription, however we just need to investigate if it was due to the rate changes we have since the 1st of April 2015.
Please click on the link below for more information regarding the rate changes:
http://www.mtnblog.co.za/?x=0&y=0&s=rate+change
We will touch base with you as soon as we've done the investigation around the increase in subscription.
Regards
Tim
MTN Complaints management Team: REQ:***
Best regards,