TB
Tarryn B
1 reviews | Active since Aug 2011
24 Jul 2015, 13:28
No feedback from email enquiry
I have sent two emails to MTN, one on 14 July and one on 20 July, to find out when I am due for an upgrade and the details for my current plan, and I haven't received any responses, other than auto responses.
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MTN South Africa's replyOfficial
03 Aug 2015, 10:48Hello greengirl,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that that you were eligible for an upgrade as from 2015-07-16. You are on the MTN Anytime 200 package where you receive R210 airtime plus 25 sms and 300 MB bundle at R439.00 per month excluding additional charges for usage exceeding the provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that that you were eligible for an upgrade as from 2015-07-16. You are on the MTN Anytime 200 package where you receive R210 airtime plus 25 sms and 300 MB bundle at R439.00 per month excluding additional charges for usage exceeding the provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 10:48
Official
Hello greengirl,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that that you were eligible for an upgrade as from 2015-07-16. You are on the MTN Anytime 200 package where you receive R210 airtime plus 25 sms and 300 MB bundle at R439.00 per month excluding additional charges for usage exceeding the provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that that you were eligible for an upgrade as from 2015-07-16. You are on the MTN Anytime 200 package where you receive R210 airtime plus 25 sms and 300 MB bundle at R439.00 per month excluding additional charges for usage exceeding the provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,