RP
Rodney P
1 reviews | Active since Dec 2012
23 Jun 2015, 07:40
NO FEEDBACK FROM CUSTOMERCARE
Good day<br> <br> MTN has ripped me off by billing me almost 3 times my actual bill amount in my April statement.<br> I have sent 11 reminders now to their customer care email address and not a single response as yet.<br> This is really poor service from a huge company.<br> Luckily im due for an upgrade next month. Dont think I will stay with them as im a really dissappointed customer.<br> <br> Customer query number #***8<br> Thanks<br> Rodney Pillay.
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MTN South Africa's replyOfficial
24 Jun 2015, 11:47Hello RodneyPillay,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
According to our records your invoice amount was R720.44 which consisted of R262.28 subscription fee and Packet switch data calls R412.79 which is Internet usage over and above your 5GB which amounted to 9GB, hence the R720.44.
MTN had notified our customers in March about a tariff increase, so the out of bundle rate is .99c but this would only affect your May invoice as you are billed in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
According to our records your invoice amount was R720.44 which consisted of R262.28 subscription fee and Packet switch data calls R412.79 which is Internet usage over and above your 5GB which amounted to 9GB, hence the R720.44.
MTN had notified our customers in March about a tariff increase, so the out of bundle rate is .99c but this would only affect your May invoice as you are billed in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:47
Official
Hello RodneyPillay,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
According to our records your invoice amount was R720.44 which consisted of R262.28 subscription fee and Packet switch data calls R412.79 which is Internet usage over and above your 5GB which amounted to 9GB, hence the R720.44.
MTN had notified our customers in March about a tariff increase, so the out of bundle rate is .99c but this would only affect your May invoice as you are billed in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
According to our records your invoice amount was R720.44 which consisted of R262.28 subscription fee and Packet switch data calls R412.79 which is Internet usage over and above your 5GB which amounted to 9GB, hence the R720.44.
MTN had notified our customers in March about a tariff increase, so the out of bundle rate is .99c but this would only affect your May invoice as you are billed in arrears.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,