DH
Dave H
1 reviews | Active since May 2011
16 Mar 2015, 10:09
No feedback from Branch Manager
I have had numerous problems with MTN Cresta since i migrated from Nashua Mobile in December .Many of these issues were sorted out when i went to their Head Office in 14th Avenue 10 days ago.<br> However there is one matter that they cannot help with as it was being handled by the Cresta Manager who refuses to come back to me with a response .It relates to a credit of R1650 that i had on my previous contract which in one hit was reduced to NIL 31st January.<br> Mashongwa sent an email request to area involved on 5th Feb and on 19th Feb advised that it had been 'escalated to SMC' (whatever that is)<br> Since then silence and no replies to my reminder emails.<br> Ref no is ***
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MTN South Africa's replyOfficial
19 Mar 2015, 11:55Hello Dave H,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
***
Best regards,
MTN South Africa's reply19 Mar 2015, 11:55
Official
Hello Dave H,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zelephi
***
Best regards,