No Feedback for over a month

My phone fell and the display malfunctioned. I called the insurance number with no avail, the call keeps getting disconnected when I select the option to be transferred to a consultant.<br> <br> I then found a previous claim form which i filled in and submitted through to insurance queries on the 11th August 2015 but 2 weeks went by without any feedback, and still no luck with the phone calls.<br> <br> I took it upon myself to take my phone in to the high volume repair center in Midrand on the 26th August 2015 with the hopes that the insurance company will respond to them much quicker. 2 Weeks later i receive an email to say my phone is ready for collection but awaiting payment and my insurance has not responded to them either.<br> <br> I called an Mtn shop and the consultant was able to check on the system and told me that my claim was being processed as he could see the status is sitting on \pending"and advised that the person working on it is Jabu Radebe. He provided me with his email address and it has been a week now since i sent this jabu an email asking for feedback and nothing has come through.<br> <br> I am appalled at this as it has been over a month now without the convenience of a smart phone!"""