WN
Wiseman N
1 reviews | Active since Jun 2015
22 Jun 2015, 15:10
No feedback for my claim
I was hijacked at gunpoint and my Samsung handset was ******. I went to N1City branch to blacklist it. The staff there were friendly and helpful. Problem started after I have claimed for a replacement device. I claimed 2 weeks ago and today(22/06/15) there has been no feedback from their insurance claims department. That company is supposed to be the 2nd biggest cellphone company in Mzantsi. I'm lost of words about this as I have never missed my insurance premium.
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 15:41Hello Wiser,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved. Please go to the nearest MTN Store for your claim, please find below your insurance claim details.
CLAIM REF NO: 443453
MTNEXCESS: R350.00 payable by client at Store
MTNHSCLM: Any handset for the value @ R6, 247.12 Claim Cost
MTNSIMCLM: 1 X SIM Card to be collected by the Client
Client to complete Changes to Insured Details Forms and forward documents to email ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved. Please go to the nearest MTN Store for your claim, please find below your insurance claim details.
CLAIM REF NO: 443453
MTNEXCESS: R350.00 payable by client at Store
MTNHSCLM: Any handset for the value @ R6, 247.12 Claim Cost
MTNSIMCLM: 1 X SIM Card to be collected by the Client
Client to complete Changes to Insured Details Forms and forward documents to email ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply26 Jun 2015, 15:41
Official
Hello Wiser,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved. Please go to the nearest MTN Store for your claim, please find below your insurance claim details.
CLAIM REF NO: 443453
MTNEXCESS: R350.00 payable by client at Store
MTNHSCLM: Any handset for the value @ R6, 247.12 Claim Cost
MTNSIMCLM: 1 X SIM Card to be collected by the Client
Client to complete Changes to Insured Details Forms and forward documents to email ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved. Please go to the nearest MTN Store for your claim, please find below your insurance claim details.
CLAIM REF NO: 443453
MTNEXCESS: R350.00 payable by client at Store
MTNHSCLM: Any handset for the value @ R6, 247.12 Claim Cost
MTNSIMCLM: 1 X SIM Card to be collected by the Client
Client to complete Changes to Insured Details Forms and forward documents to email ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***