1 reviews | Active since Nov 2017
No feedback for more than 21 days
Dear MTN,
I need feedback with my query about my account and refund, the last I liaised with Alice van der Merwe on the 16th November and on the 27 November I asked about an update ever since one has gotten back to me from MTN, it is frustrating cause how long does it really take for a phone to be confirmed that it has been received from the warehouse and update my account and refund a client, now it is really taking forever and its December now and I still get charged incorrectly and it is frustrating cause MTN just keeps quiet and no one updates me. This is really not on. I am really not going to renew my contract after 15 years with MTN. Because of this service.
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent Alice an urgent request to contact you with regards to your complaint before the end of business.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent Alice an urgent request to contact you with regards to your complaint before the end of business.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team