1 reviews | Active since May 2015
No Feedback (for contract application): 11 days
Email sent 31 March 2016<br> To Whom It May Concern,<br> <br> I trust you are well and all is good. I have app**** for a contract 6 days ago (reference number: ***6), but to date I received no phone call from an MTN rep to complete the deal. The deal will expire in 12 hours and 44 minutes, and I am afraid that I won't be able to get the deal.<br> <br> Please see below the link to the deal; [URL Removed]<br> <br> It will be good to hear from someone regarding the above.<br> <br> Regards,<br> Valentino ***)<br> ___<br> <br> Dear MTN,<br> <br> I have app**** for a contract 6 days ago, and then also send a mail 5 days ago but to date no reply. The deal that I app**** for, has since then expired, and at that time the price was R49 per month, and the price went up now to R69 per month. I have also tried to call on numerous occasions, but to no avail. I'm sick of MTN Customer Services and really thought that my business was worth something. I am also not open to pay the new price, because when I inquired about the product it was R49 per month. I want to know, what will happen now.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when check under profile application for Upgrade have been declined. A escalation has been sent to our internal Sales people to assist and offer package of choice in line with the product mentioned. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when check under profile application for Upgrade have been declined. A escalation has been sent to our internal Sales people to assist and offer package of choice in line with the product mentioned. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
