SS
Sela S
1 reviews | Active since Sept 2011
11 Mar 2016, 15:12
No feedback for a month from the complaits team!
On 11 February 2016 I lodged a complaint on Hello Peter. Tim from the MTN Complaints Management team rep**** and said they are obtaining a copy of my contract from Nashua Mobile for investation. On the 1st of March I was debited again R163.14 and I reversed it again. This account has been closed since November 2015! I was overcharged and I paid and still being debited and being threatened with sms's to suspend my account!
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MTN South Africa's replyOfficial
14 Mar 2016, 17:38Hello selat,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the Credit of the invoice that finalised on the 25/11/2016. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the Credit of the invoice that finalised on the 25/11/2016. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply14 Mar 2016, 17:38
Official
Hello selat,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the Credit of the invoice that finalised on the 25/11/2016. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the Credit of the invoice that finalised on the 25/11/2016. Credit should reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***