LB
Leandra B
1 reviews | Active since Sept 2016
03 Oct 2016, 15:00
NO FEEDBACK FOR 4 WEEKS
<p>I took in my iphone about 4 weeks ago for repairs, at first there were problems for instance my find iphone was on and after 2 weeks that they had my phone they did not contact me to tell me I need to deactivate my find iphone.</p> <p> </p> <p>They did send it in for repairs again, after 2 weeks I haven't heard anything, so I called them and ask what is going on, I received an arrogant reply stating I am getting a new device.</p> <p> </p> <p>I asked them can they give me approximely a date I will receive my phone, because it is getting absord and still they can not give me a date or any information.</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
06 Oct 2016, 09:27Good day Leandra Brits,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job Card number for the Iphone in order to investigate further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 09:27
Official
Good day Leandra Brits,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job Card number for the Iphone in order to investigate further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,