No feedback for 2 months
Good day,
Hope all is well. It definitly is terrible this side. I have given in my phone for a damage report on the 01/08/2017 it's two months now and still nothing from you guys can you please advise me what is happening and when will this be sorted they told me 21 working days so today its 42 working days double the days that i was told. I am expecting an email back today with an answer what is happening and I want it to be solved no later than Friday on 29/09/2017.
The details of the phone are as follow.
Hauwei P9 TTN GRY IMEI NR ***82203******* It came from the Menlyn branch LG7
Kind regards
Christo Peens
Good day Christo,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Christo,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,