No Feedback - Ever

Item: MTN South Africa
Rating: 1
Author: Nastassja M

<p>I app**** for insurance on my MTN mobile device on Thursday 21 July. I was told I would receive a call withtin 72 hours to discuss approval of insurance. Today is Wednesday 27 July and I have still had no feedback from MTN. I've called their insurance department but you sit on hold for hours on end as no-one ever answers. I emailed their insurance queries address and again, no response! Pathetic.</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

27 Jul 2016, 15:22

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

Best regards,

MTN South Africa's reply27 Jul 2016, 15:22

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

Best regards,

Nastassja M's updateReviewer Update

31 Jul 2016, 13:30

I still have not received any feedback regarding the status of my insurance? Yet I bet that you'll turn around and say the 3 month period is now over, yet I app**** in time?! Will MTN ever resolve this?!

Nastassja M's update31 Jul 2016, 13:30

Reviewer Update

No Feedback - Ever

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