No Feedback. Does not seem to be bothered with customer retention

I have been attempting to upgrade an already approved and vetted number. All checks done on the 8th June, we are on the 27th of June and I have yet to get any feedback? This is only one of the contracts I have due for upgrade and I have been given the run around as to whom is to blame? Thank goodness that I have not upgraded any other the others. I have to revert to posting a review to get assistance? Might as well be a precursor to closing the other contracts. Vodacom was slow but atleast responded to queries and would keep people updated. I know my services wont be missed when I go, but after more than 10 years with MTN for this to be happening ?? please get your ducks into a row.