BT
Bradley T

1 reviews | Active since Jul 2015

05 Jul 2015, 23:29

No feedback. Contract cancellation

On the 11 June 2015 I called 808 to terminate my Mtn contract which had already expired. After several calls that disconnected after 2 minutes I finally got to an agent who gave me a reference number and said that someone would contact me within 3 to 5 working days. <br> <br> After previous bad experience with this \service"provider it is no surprise to me that 2 months have passed with no response. All the while the contract continues and I am still being billed. <br> <br> All I want is for the contract to be terminated and a reimbur*****t for these two months. <br> <br> I just want to be free from this useless provider. There is no customer service!"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2015, 15:16
Official
Hello Badapples,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the account was deactivated on the 26/06/2015.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***

Best regards,