No feedback communciate what was confirmed on upgrade

I upgraded my contract online on 22 February 2019. I saw the assumed special on the s10e for R0. After applying for the phone the contact showed as R249 p/m and I took it. What a great promotion I though. I even got a reference number ( ********** 75) confirming the contract application of R249 p/m

On Monday the 25th of February I showed some colleague on mine the special on the s10e on MTN. I went on the website and saw that the price is different. So the special is over I thought. But there are still other phone with R0 amounts.

I phoned MTN to confirm my order and the delivery will take place and when the new amount will kick in on my contract. I was told by MTN personnel that the amount is wrong and that the reference number I received means nothing to them.

After some arguing the MTN consultant said I had to contact MTN online as they are separate from MTN direct. So I have mailed them with the following ticket numbers.

Ticket#: ********** 0 Ticket#: ********** 8

Up to now I have not received any feedback or phone call from MTN. It is now the 4th of March.

If the amount is indeed wrong, should MTN not have issued a communication to me on Monday already with regards to this? Unfortunately I have to say that I am disgusted with the manner in which MTN has NOT dealt with this matter.

I am sure there are other people that saw this assumed online promotion on the s10e and grabbed the promotion up. How many people is in the same boat as I am ?

If the online system is full of price glitches , shouldn't the online system then be changed to rather say go to the store and do your upgrade their ?

I think it is utterly poor of MTN not to come back to me. Now I have to resort to HelloPeter to get back a response.

Regards

Miklos