1 reviews | Active since May 2013
no feedback, because they don't give a.......
<p><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I am vest disappointed with the service provider, no empathy what so ever.</span></p> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I logged a complaint with Alice van der Mrewe (***) end of February due to my contact on *** number was **********ly upgraded. Submitted all the required do***ents and here i am still being deducted every month for this upgrade i do not have.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">No one gets back back to me because no one cares as this is no affecting them.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I have phone in numerous time and im always promised i would be assisted but till today there is nothing.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I want to go to the claims court and register this case as maybe then i will get somewhere.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">This is the second time i am experiencing this with MTN as i had the same with my other MTN number but that was resolved also after fighting.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Can i be called by someone in a superior position on *** to discuss the way forward as i want to cut ties with MTN because of this.</div> <p> </p>
Good Day Mr John Masango
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly note that the ********** upgrade has now been reversed and your package has been migrated back to My Choice 100 minutes with 100 sms bundles and 100mb data bundle . We have also processed a credit request for the amount you were charged for the Hardware fee (Cell phone fee) on the ********** upgrade.
The amount you were paying for the phone was R424 which was charged twice incorrectly as you were out of your contract from the 16 March 2016. Total credit of R848 (incl vat) for the invoice of the 20 March 2016 and 20 April 2016 has been processed and should reflect on your MTN account withing 48 working hours.
Rest assured that is not our intention to displease you and we are looking forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Mr John Masango
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly note that the ********** upgrade has now been reversed and your package has been migrated back to My Choice 100 minutes with 100 sms bundles and 100mb data bundle . We have also processed a credit request for the amount you were charged for the Hardware fee (Cell phone fee) on the ********** upgrade.
The amount you were paying for the phone was R424 which was charged twice incorrectly as you were out of your contract from the 16 March 2016. Total credit of R848 (incl vat) for the invoice of the 20 March 2016 and 20 April 2016 has been processed and should reflect on your MTN account withing 48 working hours.
Rest assured that is not our intention to displease you and we are looking forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***