NO FEEDBACK - BAD SERVICE

NO FEEDBACK FOR QUERY BELOW NEED MY ACCOUNT FIXED AND A UPDATED STATEMENT SHOWING CREDIT PASSED AND EXTRA MONEY PAID THAT IS A TOTAL OF R2802.88, SPREADSHEET WAS SENT TO ME BY MTN. BUT MY ACCOUNT IS NOT FIXED AND EARLY TERMINATION HAS NOT BEEN CANCELLED AS REQUESTED:

Date: 2018/11/27 6:03:07 PM To: ********** Subject: Re: Contact us Query Contract Enquiry [# ********** 7]

Hi

No I am not requesting termination fees, I just need to know how the credit I have is counted (R2808) and what the amount is I need to pay every month.

Thank you.

On Tue, Nov 27, 2018, 5:36 PM Customer Care ********** wrote:

Good day Chanel , Thank you for emailing Customer Care. Apologies for the delayed response. ********** 03..Please be advised this sim card is active on our side. kindly take the sim into the MTN store so they can test it. Your current balance for the month of November for each number ********** 08 -R 3,405.44 ********** 31-R 5,172.62 Total balance :R 7,393.58 Both these balances include early termination fees. Please advised if your requested for the early terminations fees, if not we will escalate to our billing department for assistance. We look forward to being of service to you in the future. Kind Regards, Ntombifuthi Ramasodi Customer Services MTN SA Reference Number: ********** 7 Thea Henrico **********

Jan 4, 2019, 2:29 PM (3 days ago)

to collectionsadmin, cim_legal, retentions, customercare

Sorry, I paid R9845.00 on the 05/11/2018 see attached and R420.00 on the 05/11/2018 see attached the total was R10 265.00. MTN Requested me to pay :

On Fri, Nov 2, 2018 at 8:31 AM Legal Action Department ********** wrote:

Thank you for your email. Please note that on top of the arrears you need to pay R 1 604.56 for ********** 508, this means that the total will be R 8 646.61 + R 1 604.56 = R 10 261.17. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 6

Fri, Nov 9, 2018, 3:14 PM

I was over charged as well my number ********** 431 was charged at R733.00 but I my contract is only for R469.00, so credit was passed as per MTN: Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 2018-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward. REF: ********** 2 You can't suspend my lines every week as I paid up to date and even have credit, early termination was requested to be cancelled more then a month ago as MTN just to it up to them self to load this so I phoned and went to the shop afterwards as well and the lady phoned as well and your billing department and retentions said my account will be fixed by the 16th off December 2018, nothing was fixed, I haven't received the correct statement with credit passed for my lines, so that I can see want to pay on a monthly basses, I Now what my lines cost me but I need a statement with credit allocated and I can't pay if my services is gonna be suspended every week as I requested MTN to fix my account, I have to e-mail every week. MTN IS WASTING MY TIME.

ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.

Hope this e-mail is clear to show how fed UP I'M with MTN'S service.