No feedback at all for 12 months now after visiting Mtn 3 times already for their mistake regarding a cellphone contract and still dont care and just say someone will contact but no one ever does absolute poor service from MTN.

On the 1st September 2016 I had renewed my one contract and in the "Massive Bonus Minutes and data" which I had take a Huawei Mate 7 for R 359 PM X 24. This contract should include 100 minutes for 24months + 200 MTN to MTN minutes for 12 months; 200 SMS's; and 500MB data + 2GB for 12months bonus data.

So after the first two months I had noticed that non of the bonus data is being recieved and so I had gone to MTN cretsa where I had renewed the contract the lady that was working there had checked the contract and confirmed I should be recieving the data extra and the minutes and then she advised that I had to wait 21days so that the Head Office could sort it out and that they will call me, so then a few MONTHS pass without any response and so I had gone through the whole process again and again and still have not recieved any response, I am thinking of canceling the contract as it is Breach of contract from MTN's side as they are not fulfilling their obligation that I had agreed apon and am paying for so MTN is a absolute terrible place and I will be leaving them.

I have all the necessary documents to prove the contract and that I have Complained. MTN has no customer satisfaction from me as I am very dissapointed as I have been at MTN for ages.