no feedback at all

All I want is my statements from feb 2014 to feb 2015!! Ive tried everything and cant seem to get them. I need them urgently for tax purposes.<br> <br> Ive phoned about 20 times, tried the website and have been to two of your shops. I cant understand why its so difficult to get statements!<br> <br> I get the same response eachtime \ your request has been send to the acounts department as the call centre and shops can only assist with statement from 2015\". They then give me a ref number and nothing happens! Its been almost two weeks of constant calling and frustration and I have still not received anything!!! <br> <br> Ref: 146 964 928<br> Ref: 150 682 204<br> "