MM
Mahaan M
1 reviews | Active since Jul 2011
04 Feb 2015, 12:54
No feedback at all!
I gave in my cellular phone for repairs (while still in warranty) at Killarney mall MTN on 16 January 2015.<br> Up to this day, I did not receive any call or feed back.<br> <br> I called the high volume repair last week - I was told I will be called on 31 January. Never happened.<br> <br> Today I have been trying calling both the high volume call centre and Killarney MTN - unable to reach both!<br> <br> Extremely poor service. I have no idea where my phone is and what is happening.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 11:28Hello wtg,
We are truly sorry for the inconvenience caused and for the delayed response.
Accordingly to the booking that was done, the device was repaired and sent back to the store (MTN Killarney Mall) on the 4th of February 2015 and is ready for your collection.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
Accordingly to the booking that was done, the device was repaired and sent back to the store (MTN Killarney Mall) on the 4th of February 2015 and is ready for your collection.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply19 Feb 2015, 11:28
Official
Hello wtg,
We are truly sorry for the inconvenience caused and for the delayed response.
Accordingly to the booking that was done, the device was repaired and sent back to the store (MTN Killarney Mall) on the 4th of February 2015 and is ready for your collection.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
Accordingly to the booking that was done, the device was repaired and sent back to the store (MTN Killarney Mall) on the 4th of February 2015 and is ready for your collection.
Regards
Tim
MTN Complaints Management Team: REQ:***