No feedback/assistance

This seems once again my only course of action to get results, which i find very disappointing.<br> I buy a two gig bundle at the end of every month and the a one gig later in the month.<br> Last time however when i bought the one gig the person assisting me apparently ( according to five advisers i spoke to) clicked more than once and hence i was billed for two additional gigs which i did not ask for and even worse did not receive.<br> I first brought this to mtn's attention the 27th of August 2015 where i was told the matter would be rectified. Since i have phoned the 30th, the 8th of Sept, the 14th the 17th and then today. All the consultants tell me that they see a mistake was made and they will get back to me once it has been rectified. <br> Guess what. still waiting and not a single call/e-mail, not even a sms.<br> Sheesh guys