1 reviews | Active since Jul 2011
No feedback as promised, no itemized bill
<p>It seems that MTN only responds when a review is written on HelloPeter? After I wrote a review in April regarding MTN charging me for out of bundle data on a data only account after 4 years, they were quick to call me and respond on HelloPeter. They stated they would provide me with the itemized bill indicationg my out of bundle data usage and the charges per mb.</p> <p>Reference Number: ********** 8 was supp****. Now 3 weeks later and I still have nothing from them. How can they bill me, deduct R4200 from me via debit order and then not provide an itemized invoice indicating data used and the charges attached? This is ******** surely? I need to know what I was charged for in detail so I can take this further.</p> <p>Reference Number: ********** 8</p> <p>Person responsible: Alice van der Merwe</p> <p> </p>
Thank you for the reply Alice. However. if MTN cannot provide me with the details of exactly how much data I used out of bundle and the per MB thay charged me, then the debit order off my account is ******* and invalid. You are correct that I cancelled my contract and converted it to prepaid as this was the advice I received from your service agent to prevent any further data surprises. The URL report sent does not refelect the data usage. If MTN can bill me, then surely MTN and show what they billed for?
Thank you for the reply Alice. However. if MTN cannot provide me with the details of exactly how much data I used out of bundle and the per MB thay charged me, then the debit order off my account is ******* and invalid. You are correct that I cancelled my contract and converted it to prepaid as this was the advice I received from your service agent to prevent any further data surprises. The URL report sent does not refelect the data usage. If MTN can bill me, then surely MTN and show what they billed for?
Still no answer from MTN. They billed me for R4200 data usage yet cannot provide an itemised bill. I want to see what they billed me for. Complaint escalated via ICASA.
They respond on Hello Peter and say they will have an answer, but in truth they never do. Shocking customer service and ******* debit order..#neverMTNagain
Still no answer from MTN. They billed me for R4200 data usage yet cannot provide an itemised bill. I want to see what they billed me for. Complaint escalated via ICASA.
They respond on Hello Peter and say they will have an answer, but in truth they never do. Shocking customer service and ******* debit order..#neverMTNagain