1 reviews | Active since Nov 2017
No Feedback and Response AGAIN !!!!!
I am disappointed again I have been waiting for feedback or update from Alice van der Merwe, she did contact me the week after on the 11December and advised that she will process my refund but once more another empty pathetic promise from MTN, today its the 20th December and I am still waiting for an update about my account and refund, can I please be urgently assisted before the year end about my account and refund, I mean how long does it really have to take to process a refund, now its 10 days already. Clearly Alice is ***********. Still no-one is updating me on the latest, or should I come through to MTN and process it myself ? I am really disappointed with this appalling service for a long time client with MTN. The organisation has really gone to the dogs.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit was only captured to the account on the 11th of December.
The account balance on the 26-11-2017 was R1070, payment for R535 received on the 27-11-2017. Account balance R535.00 on the 27-11-2017, Credit passed for R756.00 and used against the balance.
Account in credit with R221. this refund was requested today. The reference ***.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit was only captured to the account on the 11th of December.
The account balance on the 26-11-2017 was R1070, payment for R535 received on the 27-11-2017. Account balance R535.00 on the 27-11-2017, Credit passed for R756.00 and used against the balance.
Account in credit with R221. this refund was requested today. The reference ***.
Kind Regards,
Alice van der Merwe
Best regards,