MS
Mark S
1 reviews | Active since May 2015
23 Mar 2016, 13:19
No feedback and resolution of problem
I check my bill with MTN Nicolway on 2/3 as I was being over charged according to my package. The consultant Thabiso was very helpful and advised that I was being charged too much. My rate included unlimited calls, data and sms's and there were extra bundle charges. He queried it on 7/2 on REQ *** and the response came back that I was being charged for out of bundle rates...Thabiso again escalated and once more since as what he saw on system was that my charges were too much.....it is now time for next billing and the previous has not been resolved......<br> I have also changed my mail address to send bills but don't receive at [Email Removed]<br> Please help?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 14:19Hello loretta1982,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your MTN Prestige Plus package does not give you unlimited calls, data and sms's.
You are allocated with a number of Minutes, Data and Sms bundles every month and if you exceed the allocated amounts then you get billed the out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your MTN Prestige Plus package does not give you unlimited calls, data and sms's.
You are allocated with a number of Minutes, Data and Sms bundles every month and if you exceed the allocated amounts then you get billed the out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply24 Mar 2016, 14:19
Official
Hello loretta1982,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your MTN Prestige Plus package does not give you unlimited calls, data and sms's.
You are allocated with a number of Minutes, Data and Sms bundles every month and if you exceed the allocated amounts then you get billed the out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your MTN Prestige Plus package does not give you unlimited calls, data and sms's.
You are allocated with a number of Minutes, Data and Sms bundles every month and if you exceed the allocated amounts then you get billed the out of bundle rate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***