no feedback and passing the bug

i have been calling MTN for weeks now looking for someone who can assist me with my contract early termination fee and they gave me a reference number and promised me that i will be called for assistance after 2 day, i have been calling ever since because no one has called me and i am really tired of being told about the strike and being told that someone will call me. its funny how when i skip payment i am called almost every minute, even at night just for 1 missed payment but now when i want to close my contract i have to struggle.<br>