No feedback and no refund, MTN cannot be trusted

<p>Around August/September last year I called to ask that my my contract line be capped at R0.00 so that I do not pay extra for my contract line. I thought this done until I noticed this year April that the amount was still fluctuating. I called MTN on the 15 April 2016 and spoke to a lady by the name of Ndibuwo Agara and she informed me that the amount was at R0.00 but then for some reason it was changed to open again. So she told me that they would listen to the call and I would get a call or and email giving me the outcome and that if MTN was at fault they would give me a refund. She gave me a turnaround time of 7 days. The ref number for that call was ********** 45 and I asked her as well to change it back to R0.00</p> <p>I remember on the next debit order that I did not get a call or an email from MTN and my debit order was even higher than the previous month. I called again on 17 April 2016 and spoke to Thandokazi, this time I asked to speak to her supervisor cause I felt that I cannot be saying the same thing on 3 different calls, she refused and said that she would try to assist me first, I gave her the same story and the reference that I got from the previous lady and she informed me that she was not sure why I did not get a respond and that it is impossible for her to check from her side the outcome of the compaint that I had made. She the told me exactly what I had heard from the other lady and said that she would even follow up if I do not get a response in that 7 days. I got another ref number which was ********** 24.</p> <p>It is June now my debit order is still not the amount that I had agreed on with MTN, I think this is really unacceptable as I feel that you are really *****ing from me now. I cannot be constantly checking my debit order every single month, if I have requested for a particular service I expect it to be that way. MTN cannot be trusted, as soon as this stupid contract period is finished rest assured that I will be porting to a different service provider!</p> <p> </p>