1 reviews | Active since Jun 2015
No Feedback and no Help from the Call Centre
On Wednesday 11 Nov I wrote an email to [Email Removed] It was a long and detailed complaint dealing with several unacceptable errors and service complaints I had experienced / become aware of over the past week including:<br> 1. Accounts not as requested when the phones were upgraded in January at chilli Lane<br> 2. Non receipt ofinvoices<br> 3. Shockingly poor service from the insurance claim system<br> 4. A lack of response to a request to convert two old contracts to \pay as you go".<br> <br> The email was acknowledged with a reference number and instructions to call 083 1 808 and quote the reference number if I required feed back. I phoned the call centre and:<br> 1. Had to shout because the background noise in the call centre made it impossible for the agent to answer<br> 2. The reference number I was told to quote was meaningless to the agent and I had to repaet the whole story"
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the 808 call center supervisors regarding the noise in the back round.
The request has been sent to the insurance department to contact and assist you.
As per your info on line cell *** and *** will be cancelled and converted to pre-paid today. Please allow +5-10 working days for this to be finalized Credit for the 2 numbers will be passed for the subscription fee November month. SMS notification will be send to you. Please do not load any data or airtime on this lines until the the 24 hours expired. Both of the lines has expired 2015-04-12.
The 2 lines on contract has been changed to email function.
*** usage limit has not been set up for R0.00 the credit limit has been set up for R13 000 odd, we have removed this limit and place the limit now for R0.00 so once the data and minutes has been used up pre-paid data and airtime can be loaded.
Credit will be passed for this charges. This will be done in 10 working days.
Kind Regards,
Alice van der Merwe
***
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the 808 call center supervisors regarding the noise in the back round.
The request has been sent to the insurance department to contact and assist you.
As per your info on line cell *** and *** will be cancelled and converted to pre-paid today. Please allow +5-10 working days for this to be finalized Credit for the 2 numbers will be passed for the subscription fee November month. SMS notification will be send to you. Please do not load any data or airtime on this lines until the the 24 hours expired. Both of the lines has expired 2015-04-12.
The 2 lines on contract has been changed to email function.
*** usage limit has not been set up for R0.00 the credit limit has been set up for R13 000 odd, we have removed this limit and place the limit now for R0.00 so once the data and minutes has been used up pre-paid data and airtime can be loaded.
Credit will be passed for this charges. This will be done in 10 working days.
Kind Regards,
Alice van der Merwe
***