No feedback and Double charge on Data!

<p>I have been struggling with a problem since 25 April 2016. I check my data usage every day on Mtn Active, when I checked on it on 16 May, I still had a bunch of data available, but have noticed that as I am using data, it gets less, but I am also being billed for psd calls, I phoned and reported it immediately, the consultant said that she could do nothing about it and I should wait until the invoice was given, then I could apply for a dispute. I phoned back a few times, but they were unable to assist. At last someone helped me to log a dispute (ref nr ***). When I phoned back again on 16 May 2016, the consultant told me that a dispute was never logged, but only a request for refund....(which I never asked). We then again logged a dispute ref nr *** ( an Antoinette helped me). </p> <p>On 01/06 my bank account was debited with R2100. I phoned yet again and asked to speak to a supervisor. I was put through to Banela Ndumo, after more than half an hour of explaining he said that I should reverse the amount that was deducted and pay R775.03. He promised me over and over that he would call me back and give me feedback after 48 hours. On the 7th ofJune I received an sms saying that my account will be suspende and that it is in arrears. I phoned AGAIN and spoke to Lerato Chauke, she couldnt give me any contact details, but sent an email to Banele Ndumo to contact me urgently (ref nr ***). Now it is 2 days later and I havent got any feedback yet. I have accepted that I am fighting a losing battle with MTN. It is very unfair that I should pay out of bundle rate for data that I already paid for! But I assume now that that is the way MTN rolls,...I am very upset that I already upgraded, and will surely be terminating my contract with them at the end of my contract term!</p> <p>I also find it unacceptable that the supervisor Banele Ndumo never kept his promise and giving me feedbac****</p>