No Feedback and Call centre keeps dropping my call

Hi it has been more than 5 days, with absolutely NO response from MTN whatsoever.<br> <br> I have been calling the call centre ***, but after 7 minutes waiting, MTN drops my call for no reason.<br> Been sitting ever since without a proper phone. Also I have submitted the claim form. Please see email below:<br> <br> Dear valued MTN Customer<br> <br> Thank you for your email.<br> <br> This email serves to confirm that your query has been received and will be attended to as soon as possible<br> <br> Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience<br> <br> Your reference number is *** and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query<br> Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query<br> <br> \Kind Regards<br> <br> MTN Insurance"<br> \""MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance"